Spooner's highly trained claims professionals have the expertise to prevent runaway workers’ comp costs. Spooner’s performance-based pricing shows our continued commitment to proving our value to our clients. This ensures that all of our clients receive the same high-quality service.
Tom Spooner founded Spooner Incorporated in 1975. Tom built his business by fixing the all too familiar complaints about workers’ comp third party administrators (TPAs) in Ohio.
Tom’s consultative approach uncovered that Ohio employers voiced similar complaints about the workers’ comp TPA industry in Ohio. Those employers told him things like:
- “We did not receive the services that were sold to us.”
- “They expect us to tell them when a claim is bad, and they do not know how to conduct a proper investigation.”
- “Claims are not being medically managed, and claimants receive ongoing treatment without question.”
- “They change claims examiners all the time.”
- “They let claims get out of control and then recommend settling.”
- “Their claims examiners are so overloaded that they are unable to effectively manage our claims.”
- “We lose every hearing; they do not defend our company very well.”
- “We do not receive useful reports, and special reports cost extra.”
- “They do not provide us with a meaningful measurement of their performance.”
Would you like to find out more about how Tom took these complaints and turned them into a safety driven, cost-cutting, well-oiled workers’ comp machine for Ohio employers?
Please contact us or complete our online Ohio AC-3 Temporary Authorization. We’ll see if we can’t include your company in Spooner’s storied history of successfully managed workers’ comp programs.
